Consent to All also includes consent to required and optional items.
You can also choose to consent to each item individually, and the service will still be available even if you decline to consent to optional items.
Article 1 (Purpose) The purpose of these terms and conditions is to set forth the terms and conditions under which SM Entertainment Co., Ltd. (hereinafter, referred to as “Company”) provides the membership service and members use the service after joining membership through a given procedure and stipulate other requirements.
Article 2 (Effect of Terms and Conditions)
① These terms and conditions become effective as they are presented on the service screen or notified to the Member through e-mail or other possible methods in accordance with Article 32 of the Telecommunications Business Act.
② The Company may change these terms and conditions, and the revised terms and conditions will become effective as they are announced or notified.
Article 3 (Other Related Laws and Regulations) Facts which are not mentioned in the terms and conditions hereunder shall follow the Framework Act on Telecommunications and other related laws.
Article 4 (Definitions)
Definitions of terms used in the terms and conditions are as follows.
① Member: Customer who signed the Membership Contract with Company and customer who signed up for membership through homepage
② ID (E-mail): E-mail address applied for when signing up for membership
③ Password: A combination of a word that the Member created in order to protect his or her information
Article 5 (Membership Sign-up Procedure, Consent of Company, Conclusion of Terms and Conditions)
① Membership application is made by filling up the online application form.
② The Company approves the membership application when the applicant applies for membership by accurately providing the required information on the application form in Paragraph 1. However, the Company may defer its approval of the application in each of the following cases.
1. Technical difficulties in approving the application;
2. If the applicant used unreal name or another person’s name;
3. If the applicant provided false information for the required information when signing up for membership;
4. If the applicant has the intention of harm the peace, order, or good customs of the society;
5. If the applicant does not satisfy the conditions for application set forth by the Company;
6. If the applicant had lost the membership status previously by these terms and conditions; however, not if the Company approved the Member’s membership application among the Members whose membership was revoked at least one year ago; and
7. If the Company has sufficient reasons to defer the approval of the application.
③ In the event the user presses “Join” through the registration procedure, the user is deemed to have agreed with these terms and conditions.
Article 6 (Contents of Service)
The Company provides the Member using overall facilities of the Company with services including discounts, and details of the service will be posted separately on the homepage.
Article 7 (Obligations of Company)
The Company does not disclose the personal information of the Member obtained in relation to the services provided to the third party without the Member’s consent. However, this does not apply if requested by a national agency in accordance with the provisions under related laws such as the Telecommunications Business Act, if required by criminal investigation, if requested by Korea Internet Safety Commission, or if requested through due process of related laws.
Article 8 (Obligations for Management of Member’s ID and Password)
① The Member shoulders all responsibilities for the management of ID (e-mail) and password.
② The Member shoulders all responsibilities for the consequences of neglecting the management of the ID (e-mail) given to the Member and the password and of illegal use.
③ In the event the ID (e-mail) is used illegally, the Member shall immediately notify the Company of the illegal use.
Article 9 (Change of Member’s Information)
① The Member may peruse and change his or her own personal information. However, personal information such as real name cannot be changed for the management of services.
② In the event the information provided when signing up for membership changes, the Member shall reflect the change online.
③ The Company is not responsible for any possible disadvantage arising from the failure to notify the company of changes in Member’s information.
Article 10 (Obligations of Member)
① The Member shall observe matters notified by the Company such as related laws, provisions under these terms and conditions, user guide, and cautions and shall not engage in any act that disturbs the Company’s operation.
② The Member shall not engage in any profit making activity using the services of the Company without prior consent of the Company.
③ The Member shall not use the information obtained through the use of Company’s services in the form of copying, reproducing, modifying, translating, publishing, or broadcasting the information or other ways or provide it to the third party without prior consent of the Company.
④ The Member shall not engage in any of the following activity in relation to the use of Company’s service.
A. Illegal use of another Member’s ID (e-mail)
B. Any act intended for a criminal act or other acts related with a criminal act
C. Any act that harms good custom or other social order
D. Defamation of character or humiliation
E. Any act of infringing another person’s rights such as intellectual property
F. Any act of hacking or spread of computer virus
G. Any act of transmitting contents intended for advertisement against the will of another person
H. Any act that disturbs or possibly disturb stable operation of the services
I. Any act of providing the mobile telephone number registered under another person’s name as a part of the Member’s personal information or providing his or her own mobile telephone number to be registered as a part of another person’s personal information
J. Any act breaching other related laws
Article 11 (Provision of Information and Posting of Advertisement)
① The Company may provide its Members with a variety of information by posting it on the website or by other means in operating its services.
② The Company may post advertisement and so forth through website, e-mail, and SMS in relation to the operation of its services.
Article 12 (Commissioning of the Management of the Personal Information)
Article 13 (Suspension of Service Provision)
The Company may suspend the service provision in one of the following cases.
① If it is inevitable for the repair and maintenance of service;
② If the key telecommunications service operator specified in the Telecommunications Business Act suspends the telecommunications services; and
③ If there are reasons for which the Company cannot provide the service.
Article 14 (Deletion of Postings and Contents)
The Company may delete the postings or contents of the service without prior notice or consent if such postings and contents breach the provisions under Article 10 or are expired according to Company’s policy on the retention period for postings and contents.
Article 15 (Rights and Responsibilities Relating to Contents Posted)
The Member who posted contents holds absolute rights and responsibilities for the contents including the copyright.
Article 16 (Termination of Use Agreement and Restriction of Use)
① In the event a Member wishes to terminate the Use Agreement, the person himself or herself shall request the Company for termination until one day before the intended date of termination through the website service (two days before the holiday begins if the intended date of termination is a legal holiday).
② The Company may terminate the Service Use Agreement if the Member violates Article 10 or other provisions under these terms and conditions and does not remedy faults.
③ In the event the Member violates his or her obligations under these terms and conditions or disturbed the normal operation of services, the Company may restrict the use of services by the Member gradually from warning to temporary suspension, and permanent suspension.
Article 17 (Compensation Relating to Free Services)
The Company shall not be held responsible for any damage made to its member regarding the services provided for free unless the damage is attributed to the material fault of the Company.
Article 18 (Exemption and Compensation)
① The Company shall not be held responsible for the contents of the information, data, and facts posted by its member and the accuracy and reliability of such, and the Member shall use services under his or her own responsibility and shall be held fully responsible for damages incurring from the data he or she posted or transmitted and for any disadvantage arising from the selection of the data and the use of services.
② The Company shall not be held responsible for any transaction of items using the services between Members or between the Member and the third party in breach of the provisions under Article 10 also for the benefits expected in relation to Member’s use of services.
③ Each Member is fully responsible for all damages incurring from the negligence in managing and using his or her Member ID (e-mail) and password or their illegal use by a third person.
④ In the event that the Company is held responsible for the Member or the third party due to the Member’s breach of Article 10 and other provisions under these terms and conditions and that the Company receives damages therefrom, the Member who violated these terms and conditions shall fully indemnify the Company for all damages caused thereof and exempt the Company from all damages.
Article 19 (Limitation on Liabilities)
① The Company is exempted from the responsibilities to provide services if it is unable to provide them due to natural disasters or other uncontrollable events.
② The Company shall not be held responsible for the troubles in using services attributed to the member’s fault.
③ The Company shall not be held responsible for the reliability and accuracy of the information, data, and facts that the member posted in relation to the Company’s services.
④ The Company is exempted from any responsibility for the transactions made between members or between the member and the third party using the Company’s services.
⑤ The Company shall not be held responsible for the use of services provided for free unless otherwise specified by special clauses under related laws.
Article 20 (Governing Law and Jurisdiction)
① Any litigation filed between Company and Member shall be governed by the laws of the Republic of Korea.
② Any litigations arising from the dispute between Company and Member shall be filed to the competent court according to the Civil Procedure Act.
① These terms and conditions are effective from October 12, 2016.
Article 1 (Personal Information Collected)
Company collects the following personal information for membership subscription, consultation, and service request.
① Information Collected: Name, Date of Birth, Sex, Login ID, Password, Question and Answer Required for Password Confirmation, Home Telephone Number, Home Address, Mobile Telephone Number, E-mail Address, Record of Using Service, Access Log, Cookie, Access IP Information, Payment Record, Preferred Artist, i-PIN Number, Name of Legal Representative, Mobile Telephone Number, Device Identification Number (Device ID), PUSH Token, i-PIN CI, SM Town Membership Card Number and Card Password, Personal Identification Information of the Legal Representative of the Member under 14-years-old (Name, i-PIN CI, Age)
A. Said information about the device is not personally identifiable, and Company will not commit any activity that identifies individuals based on the information it collects.
② Collecting Method: Homepage (membership subscription, audition entry, event entry, shipment request), written form, etc.
Article 2 (Purpose of Collecting and Using Personal Information)
Company uses the personal information collected for the following purposes.
① Implementation of terms and conditions relating to services provided and settlement of charges for services provided Provision and purchase of contents, payment of charges, shipping of goods, billing address, and other shipping needs
② Membership Management Personal identification due to the use of membership service, individual identification, prevention of illegal use or unauthorized use by a suspended member, confirmation of the intent to join, confirmation of age, confirmation of the consent of the legal representative of a person under 14 years of age whose personal information is being collected and personal identification of the legal representative in the future, handling of complaints, delivery of announcement, integrated ID management, membership service provision, card issue, point saving and use settlement, VIP service provision
③ Use for Marketing and Advertisement Development and specialization of new service (product), delivery of advertisement information such as events, provision of service pursuant to demographical characteristics and posting of advertisement, access frequency, and statistics on members’ use of services
Article 3 (Period of Retention and Use of Personal Information)
In principle, the Company immediately destroys personal information after the purpose of collection and use of the information are achieved.
However, if any personal information of member is required to be retained under the applicable laws and regulations, the Company will retain the personal information for the period as prescribed under such applicable laws and regulations as follows;
① Information Retained: Name, Date of Birth, Sex, Login ID, Password, Question and Answer to Confirm Password, Home Telephone Number, Home Address, Mobile Telephone Number, E-mail, Service Use Record, Access Log, Cookie, Access IP Information, Payment Record, Artist Preference, i-PIN Number, Name of Legal Representative, i-PIN CI, Member Number, Name, Date of Birth, Sex, Mobile Telephone Number, E-mail Address and Point Information
② Basis of Retention: The Act on the Consumer Protection in Electronic Commerce, Etc.
③ Retention Period: 3 years
A. Records on labeling/advertisements: 6 months (The Act on the Consumer Protection in the Electronic Commerce Transactions, Etc.)
B. Records on contracts or withdrawal of subscription: 5 years (The Act on the Consumer Protection in Electronic Commerce, Etc.)
C. Records on payment and supply of goods: 5 years (The Act on the Consumer Protection in Electronic Commerce, Etc.)
D. Records on handling of consumer complaints/disputes: 3 years (The Act on the Consumer Protection in Electronic Commerce, Etc.)
E. Records on Collection, Processing, and Use of Credit Information: 3 years (The Credit Information Use and Protection Act)
Article 4 (Procedures and Method of Destruction of Personal Information)
Personal information destruction procedure and method are as follows;
① Destruction Procedure
A. The information that the member provided to subscribe for membership is transferred to a separate database (DB) (separate document box for paper) after the purpose of such information is fulfilled, stored for a fixed period of time based on Company’s policy and the reason for information protection pursuant to related laws (refer to Period of Retention and Use of Personal Information), and destroyed.
B. The personal information transferred to a separate DB is only retained and not used for other purposes unless otherwise required by law.
② Destruction Method
A. The personal information saved in an electronic form is deleted in a technical method which disables the regeneration of the records.
B. The personal information printed out on the paper is shredded with shredder or burned to destroy.
Article 5 (Delegation of Personal Information Collected)
① For the performance of services, customer convenience, and smooth operations, the Company delegates the processing of personal information to outside professional service providers as follows. The commissioned company retains the member’s personal information during the contracted period. In the event the legal retention period is specified under related laws, the commissioned company retains the member’s information for the specified period.
② The Company ensures that the commissioned company complies with laws related with the protection of personal information, maintains the confidentiality of the personal information, does not share the information with the third party, shoulders responsibilities for accident, and observes the delegation period and the obligations to return or destroy the personal information after the contracted period through the consignment agreement and so forth.
③ Consignees the personal information is entrusted with for the provision of services ※ The list of consignees is subject to change depending on the change of related services and the length of contract period. Changes in services will be announced in advance.
<Consigned with outside of Korea>
Amazon Web Service
- Amazon Web Service cannot access user’s personal information and it only provides Cloud Computing Environment to support service.
Consigned Company : Amazon Web Service
Consigned Job Description : Operate system via AWS
Contact Information of Consigned Company : Awsemail@example.com
Country which Personal Information is Transferred : Japan (AWS Tokyo Region)
Transferred Personal Information : All personal information collected within service providing process
Period of Transfer : Immediately after member registration period
Method of Transfer : Storing personal information in AWS Cloud Computing Environment
Period to Possess And Use Personal Information : By and until withdrawal/inactivity of user or expiration of consignment contract
*Inactivity period of user means user account which became inactive status after not using service for certain period of time (1 year).
Article 6 (Rights of Users and Legal Representatives and the Method of Exercising thereof)
① The user or the legal representative can inquire or modify his or her own information or the information of the child under 14 years of age her or she represents at any time or also request for cancellation of membership.
② The user or the legal representative of the child under 14 years of age can click on ‘Change Personal Information’ (or ‘Modify Membership Information’) to inquire and revise personal information directly, or click on “Withdraw” to withdraw from membership (cancel consent) after undergoing the personal identification procedure directly. The user or the legal representative can also contact the Company’s Personal Information Administration Manager in writing, by telephone or e-mail and make such a request and the Company will immediately process the request.
③ If the correction of personal information error is requested, the personal information can be blocked from use or provision until the correction is completed.
④ In the event the wrong personal information has already been given to the third party, the Company will ensure the result of correction is immediately notified to the third party so that the wrong information can be corrected.
⑤ SM Town makes sure the personal information cancelled or deleted upon the request of the user or the user’s legal representative is handled in accordance with "Period of Retention and Use of Personal Information Collected by SM Town" and is not perused or used for other purposes.
⑥ Peruse and correction of personal information can be restricted in following cases.
A. Such peruse or correction is expected to harm the rights and benefits of the third person enormously
B. Disturb the operations of the related service provider seriously
C. Violate laws
Article 7 (Installation, Operation and Refusal of Personal Information Automatic Collection Devices)
Company uses ‘cookie’ to save and search the user’s information frequently. A cookie is a very small text file that the server used to operate SM Town’s website sends to the user’s computer hard disk. The Company uses the cookie for the following purposes.
① Purpose of Using Cookie
A. To provide target marketing and customized service by analyzing the frequency and time of access by member and non-member, identifying user’s preference and field of interest, following the user’s trace, and reviewing the frequency of participating in various events and the frequency of visiting the site.
B. The user has the right to accept or refuse cookie installation. The user can accept all cookies, accept cookies after giving consent, or block all cookies using the web browser option.
② How to Block Cookies
A. The user may configure the options of the web browser that he or she uses to accept all cookies, accept cookies after giving consent, or block all cookies.
B. For example, if the user is using Internet Explorer: Go to Tool > Internet Option > Personal Information in the upper part of the web browser and choose the option
C. However, blocking cookie installation may lead to difficulties in using the services.
Article 8 (Administrative, Technical, and Physical Measures for Personal Information)
① The Company shall establish and implement internal management plan for the safe management of personal information and also provide training.
② The Company has devised technical measures to secure the safety of the personal information and prevent loss, theft, leakage, falsification, or damage in handling personal information of the user.
③ The personal information of the user is managed by using the internal network which cannot be penetrated from outside network and important data are thoroughly protected through separate security features such as encrypting or locking files and transmitted data.
④ The Company uses firewall and penetration detection system for each server to enhance internal network security against hacking and possible penetration from outside, and the Company has also stepped up the security with access control system.
⑤ A vaccine program is installed to the personal information processing system and the information device used by the personal information handler to handle personal information to inspect and handle malwares such as computer virus and spyware in order to prevent the infringement of personal information.
⑥ The Company limits the authority to access users’ personal information to the minimum required staff, prepared an internal procedure on accessing and managing personal information to secure the safety of personal information, applied access control and locking devices, and made sure the staff in charge to understand and observe related regulations.
⑦ The change-over of operation between personal information handlers takes place securely and thoroughly, and the responsibilities for personal information related accidents are clearly defined for both incumbent and retired staff members.
⑧ The user shall make sure his or her information given to the Company is maintained correctly through self-confirmation and management, and the unauthorized use of another person’s personal information in the course of using internet sites or the infringement of another person’s rights may be subjected to the restriction by Company and also civil and criminal charges.
⑨ The Company shall not be held responsible for the issues arising from the leakage of personal information such as ID, password, and resident registration number due to the user’s neglect or fault or internet problem. Therefore, each Member shall manage his or her own ID and password (P/W) thoroughly in order to protect his or her own personal information and take responsibility for them. In the event the user’s personal information was lost, leaked, falsified, or damaged due to the mistake of the internal manager of the Company or the accident in technical management, the Company shall immediately notify the user of the incident and seek appropriate measures and compensations.
Article 10 (Complaints Relating to Personal Information)
Company has designated a department and personal information manager as follows in order to protect customer’s personal information and cope with complaints relating to personal information.
Customer Service Department: Fan Club TeamContact Number: 02-6240-9800E-mail: firstname.lastname@example.orgName of Personal Information Administration Manager: Choi Byung-ByumTelephone: 02-6240-9800E-mail: email@example.com
The User may report any grievance relating to personal information that the user suffers while using Company’s services to the Personal Information Administration Manager or the responsible department. The Company will provide a prompt and sufficient response to the reports of its users.
For reporting or consultation on infringement of personal information, please contact to the institutions as follows;
1. Center for Reporting Personal Information Infringement (http://privacy.kisa.or.kr, 118 without exchange number)
2. Privacy Protection Mark Certification Committee (www.eprivacy.or.kr, 02-550-9531~2)
3. National Police Agency Cyber Bureau (www.ctrc.go.kr, 02-3150-2659)