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NoticeSMTOWN 개인정보 처리방침 개정 공지 (2025.05.26)2025/04/25

SMTOWN 서비스를 이용하시는 회원 여러분께 '개인정보 처리방침' 개정에 대해 안내 드립니다.

 

아래 '개인정보 처리방침' 변경 사항을 확인하시고, 서비스 이용에 참고 부탁드립니다.

 

감사합니다.

 

 

1. 변경사유

 

비윤리행위 신고, 직장 내 괴롭힘/성희롱 신고 접수 및 처리결과 회신 기능의 효율성 제고

 

 

2. 변경사항 

 

- 개인정보의 처리 및 보유 기간

 

현재) 비윤리행위 신고 시 제공한 개인정보는 신고 처리 결과 회신 후 회신일로부터 최대 6개월간 보관합니다.

 

변경) 비윤리행위 신고, 직장 내 괴롭힘/성희롱 신고 시 제공한 개인정보는 신고 처리 결과 회신 후 회신일로부터 최대 1년간 보관합니다.

 

 

- 개인정보의 처리 목적

현재) 비윤리행위 신고 접수 및 처리결과 회신

 

변경) 비윤리행위 신고, 직장 내 괴롭힘/성희롱 신고 접수 및 처리결과 회신

 

 

- 처리하는 개인정보 항목

현재) 

필수: 이름, 이메일 주소

*서비스 이용 과정에서 방문기록, 입사지원 기록, 부정이용 기록, 단말기 정보(OS, 화면 사이즈, 기기고유 식별값) 등의 정보가 자동으로 생성되어 수집될 수 있습니다.

 

변경)

[실명 접수 시]

필수: 이름, 이메일 주소, 제보 내용

 

[익명 접수 시]

필수: 제보 내용

선택: 이메일 주소

*서비스 이용 과정에서 방문기록, 입사지원 기록, 부정이용 기록, 단말기 정보(OS, 화면 사이즈, 기기고유 식별값) 등의 정보가 자동으로 생성되어 수집될 수 있습니다.

 

 

3. 변경 일자

 

- 공고일: 2025년 4월 25일

- 개정 시행일: 2025년 5월 26일

 

 

4. 이의제기 및 문의

 

변경된 ‘개인정보처리방침’의 내용에 동의하지 않으실 경우 서비스 이용을 거부하실 수 있으며,

문의사항이 있으실 경우 고객센터(privacy@smtown.com)로 접수해 주시면 안내해 드리겠습니다.

239DIGITAL STAMP ANNOUNCEMENT - 2023 SUPER JUNIOR-D&E WORLD TOUR FANCON - [Delight Party] in TORONTO (Nov 28, 2023)2023/11/27

Hello.
This is SMTOWN.

『2023 SUPER JUNIOR-D&E WORLD TOUR FANCON - [Delight Party] in TORONTO』 will be held at the “MERIDIAN HALL” in TORONTO on November 28th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification. 
You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『2023 SUPER JUNIOR-D&E WORLD TOUR FANCON - [Delight Party] in TORONTO』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP
- November 28th, 2023 (TUE) 09:00 - 23:50 (ET)
※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP
STEP 1. Update and sign in (Log in) to SMTOWN APP 
STEP 2. Main > Hit ‘PASSPORT’ button 
STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.
(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)
STEP 4. Click the ‘Location verification’ button and get the Stamp!

✔️ Guidance 
If you receive an error when getting a ‘STAMP’, please check the detail as below.
1. Please check the network status in your mobile device. 
If your mobile data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.
2. Please check your location.
Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP
- Within 500m from the venue at the “MERIDIAN HALL” in TORONTO
(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the MUSIC NATION SMTOWN App first, and get the STAMP at the site!
🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP 

238DIGITAL STAMP ANNOUNCEMENT - TOHOSHINKI Bigeast FANCLUB EVENT 2023 〜 WHITE GARDEN 〜 CHIBA (Nov 25~27, 2023)2023/11/24

Hello.
This is SMTOWN.

『TOHOSHINKI Bigeast FANCLUB EVENT 2023 〜 WHITE GARDEN 〜 CHIBA』 will be held at the “幕張メッセ イベントホール(MAKUHARI MESSE EVENT HALL)” in CHIBA on November 25~27, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification. 
You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『TOHOSHINKI Bigeast FANCLUB EVENT 2023 〜 WHITE GARDEN 〜 CHIBA』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP
- November 25, 2023 (SAT) 09:00 - 23:50 (JST)
- November 26, 2023 (SUN) 09:00 - 23:50 (JST)
- November 27, 2023 (MON) 09:00 - 23:50 (JST)
※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP
STEP 1. Update and sign in (Log in) to SMTOWN APP 
STEP 2. HOME > Hit ‘PASSPORT’ button 
STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.
(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)
STEP 4. Click the ‘Location verification’ button and get the Stamp!

❗️Guidance 
When you receive an error when getting a ‘STAMP’, please check the detail as below.
1. Please check the network status in your mobile device. 
If your smartphone data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.
2. Please check your location.
Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP
- Within 500m from the venue at the “幕張メッセ イベントホール(MAKUHARI MESSE EVENT HALL)” in CHIBA
(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the SMTOWN App first, and get the STAMP at the site!
🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP 

237DIGITAL STAMP ANNOUNCEMENT - 2023 SUPER JUNIOR-D&E WORLD TOUR FANCON - [Delight Party] in MONTERREY (Nov 25, 2023)2023/11/24

Hello.
This is SMTOWN.

『2023 SUPER JUNIOR-D&E WORLD TOUR FANCON - [Delight Party] in MONTERREY』 will be held at the “SHOWCENTER COMPLEX” in MONTERREY on November 25th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification. 
You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『2023 SUPER JUNIOR-D&E WORLD TOUR FANCON - [Delight Party] in MONTERREY』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP
- November 25th, 2023 (SAT) 09:00 - 23:50 (CST)
※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP
STEP 1. Update and sign in (Log in) to SMTOWN APP 
STEP 2. Main > Hit ‘PASSPORT’ button 
STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.
(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)
STEP 4. Click the ‘Location verification’ button and get the Stamp!

✔️ Guidance 
If you receive an error when getting a ‘STAMP’, please check the detail as below.
1. Please check the network status in your mobile device. 
If your mobile data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.
2. Please check your location.
Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP
- Within 500m from the venue at the “SHOWCENTER COMPLEX” in MONTERREY 
(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the MUSIC NATION SMTOWN App first, and get the STAMP at the site!
🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP 

236DIGITAL STAMP ANNOUNCEMENT - YESUNG SOLO CONCERT - Unfading Sense in TAIPEI (Nov 25, 2023)2023/11/24

Hello.
This is SMTOWN.

『YESUNG SOLO CONCERT - Unfading Sense in TAIPEI』 will be held at the “TAIPEI MUSIC CENTER ” in TAIPEI on November 25th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification. 
You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『YESUNG SOLO CONCERT - Unfading Sense in TAIPEI』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP
- November 25th, 2023 (SAT) 09:00 - 23:50 (CST)
※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP
STEP 1. Update and sign in (Log in) to SMTOWN APP 
STEP 2. HOME > Hit ‘PASSPORT’ button 
STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.
(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)
STEP 4. Click the ‘Location verification’ button and get the Stamp!

❗️Guidance 
When you receive an error when getting a ‘STAMP’, please check the detail as below.
1. Please check the network status in your mobile device. 
If your smartphone data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.
2. Please check your location.
Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP
- Within 500m from the venue at the “TAIPEI MUSIC CENTER” in TAIPEI
(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the SMTOWN App first, and get the STAMP at the site!
🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP 

235DIGITAL STAMP ANNOUNCEMENT - 2023 SUPER JUNIOR-D&E WORLD TOUR FANCON - [Delight Party] in SANTIAGO (Nov 23, 2023)2023/11/22

Hello.
This is SMTOWN.

『2023 SUPER JUNIOR-D&E WORLD TOUR FANCON - [Delight Party] in SANTIAGO』 will be held at the “TEATRO CAUPOLICAN” in SANTIAGO on November 23th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification. 
You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『2023 SUPER JUNIOR-D&E WORLD TOUR FANCON - [Delight Party] in SANTIAGO』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP
- November 23th, 2023 (THU) 09:00 - 23:50 (CLDT)
※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP
STEP 1. Update and sign in (Log in) to SMTOWN APP 
STEP 2. Main > Hit ‘PASSPORT’ button 
STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.
(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)
STEP 4. Click the ‘Location verification’ button and get the Stamp!

✔️ Guidance 
If you receive an error when getting a ‘STAMP’, please check the detail as below.
1. Please check the network status in your mobile device. 
If your mobile data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.
2. Please check your location.
Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP
- Within 500m from the venue at the “TEATRO CAUPOLICAN” in SANTIAGO 
(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the MUSIC NATION SMTOWN App first, and get the STAMP at the site!
🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP 

234DIGITAL STAMP ANNOUNCEMENT - SHINee WORLD VI [PERFECT ILLUMINATION] in AICHI(Nov 22nd~23rd, 2023)2023/11/21

Hello.
This is SMTOWN.

『SHINee WORLD VI [PERFECT ILLUMINATION] in AICHI』 will be held at the “日本ガイシホール(Nippon Gaishi Hall)” in NAGOYA on November 22nd~23rd, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification. 
You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『SHINee WORLD VI [PERFECT ILLUMINATION] in AICHI』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP
- November 22nd, 2023 (WED) 09:00 - 23:50 (JST)
- November 23rd, 2023 (THU) 09:00 - 23:50 (JST)
※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP
STEP 1. Update and sign in (Log in) to SMTOWN APP 
STEP 2. HOME > Hit ‘PASSPORT’ button 
STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.
(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)
STEP 4. Click the ‘Location verification’ button and get the Stamp!

❗️Guidance 
When you receive an error when getting a ‘STAMP’, please check the detail as below.
1. Please check the network status in your mobile device. 
If your smartphone data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.
2. Please check your location.
Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP
- Within 500m from the venue at the “日本ガイシホール(Nippon Gaishi Hall)” in NAGOYA
(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the SMTOWN App first, and get the STAMP at the site!
🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP 

233DIGITAL STAMP ANNOUNCEMENT - 2023 SUPER JUNIOR-D&E WORLD TOUR FANCON - [Delight Party] in COSTA RICA(Nov 21, 2023)2023/11/20

Hello.
This is SMTOWN.

『2023 SUPER JUNIOR-D&E WORLD TOUR FANCON - [Delight Party] in COSTA RICA』 will be held at the “PALACIO DE LOS DEPORTES” in COSTA RICA on November 21th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification. 
You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『2023 SUPER JUNIOR-D&E WORLD TOUR FANCON - [Delight Party] in COSTA RICA』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP
- November 21th, 2023 (TUE) 09:00 - 23:50 (CST)
※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP
STEP 1. Update and sign in (Log in) to SMTOWN APP 
STEP 2. Main > Hit ‘PASSPORT’ button 
STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.
(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)
STEP 4. Click the ‘Location verification’ button and get the Stamp!

✔️ Guidance 
If you receive an error when getting a ‘STAMP’, please check the detail as below.
1. Please check the network status in your mobile device. 
If your mobile data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.
2. Please check your location.
Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP
- Within 500m from the venue at the “PALACIO DE LOS DEPORTES” in COSTA RICA
(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the MUSIC NATION SMTOWN App first, and get the STAMP at the site!
🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP 

232DIGITAL STAMP ANNOUNCEMENT - 2023 KANGTA’s B DAY［KANGTA CINEMA］(Nov 19, 2023)2023/11/17

Hello.

This is SMTOWN.

 

『2023 KANGTA’s B DAY［KANGTA CINEMA］』 will be held at the “ILCHI ARTHALL” in SEOUL on November 19th, 2023.

 

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification. 

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

 

Please refer to the following details if you are attending the 『2023 KANGTA’s B DAY［KANGTA CINEMA］』.

 

Thank you.

 

🕰️ Time & Date information to get the DIGITAL STAMP

- November 19th, 2023 (SUN) 09:00 - 23:50 (KST)

※ Schedules above are subject to change due to various circumstances.

 

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in (Log in) to SMTOWN APP 

STEP 2. HOME > Hit ‘PASSPORT’ button 

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp!

 

❗️Guidance 

When you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device. 

If your smartphone data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue.

 

📍 Where to get the DIGITAL STAMP

- Within 500m from the venue at the “ILCHI ARTHALL” in SEOUL

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

 

Update the SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP 

231DIGITAL STAMP ANNOUNCEMENT - 2023 SUPER JUNIOR-D&E WORLD TOUR FANCON - [Delight Party] in MEXICO CITY(Nov 18~19, 2023)2023/11/17

Hello.

This is SMTOWN.

 

『2023 SUPER JUNIOR-D&E WORLD TOUR FANCON - [Delight Party] in MEXICO CITY』 will be held at the “FRONTON MEXICO” in MEXICO CITY on November 18th~19th, 2023.

 

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification. 

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

 

Please refer to the following details if you are attending the 『2023 SUPER JUNIOR-D&E WORLD TOUR FANCON - [Delight Party] in MEXICO CITY』.

 

Thank you.

 

🕰️ Time & Date information to get the DIGITAL STAMP

- November 18th, 2023 (SAT) 09:00 - 23:50 (CST)

- November 19th, 2023 (SUN) 09:00 - 23:50 (CST)

※ Schedules above are subject to change due to various circumstances.

 

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in (Log in) to SMTOWN APP 

STEP 2. Main > Hit ‘PASSPORT’ button 

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp!

 

✔️ Guidance 

If you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device. 

If your mobile data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue.

 

📍 Where to get the DIGITAL STAMP

- Within 500m from the venue at the “FRONTON MEXICO” in MEXICO CITY

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

 

Update the MUSIC NATION SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP 

230DIGITAL STAMP ANNOUNCEMENT - NCT 127 3RD TOUR ‘NEO CITY : SEOUL - THE UNITY’ (Nov 17~26, 2023)2023/11/16

Hello.
This is SMTOWN.

『NCT 127 3RD TOUR ‘NEO CITY : SEOUL - THE UNITY’』 will be held at the “KSPO DOME” in SEOUL on November 17th~26th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification. 
You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『NCT 127 3RD TOUR ‘NEO CITY : SEOUL - THE UNITY’』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP
- November 17th, 2023 (FRI) 09:00 - 23:50 (KST)
- November 18th, 2023 (SAT) 09:00 - 23:50 (KST)
- November 19th, 2023 (SUN) 09:00 - 23:50 (KST)
- November 24th, 2023 (FRI) 09:00 - 23:50 (KST)
- November 25th, 2023 (SAT) 09:00 - 23:50 (KST)
- November 26th, 2023 (SUN) 09:00 - 23:50 (KST)
※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP
STEP 1. Update and sign in (Log in) to SMTOWN APP 
STEP 2. HOME > Hit ‘PASSPORT’ button 
STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.
(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)
STEP 4. Click the ‘Location verification’ button and get the Stamp!

❗️Guidance 
When you receive an error when getting a ‘STAMP’, please check the detail as below.
1. Please check the network status in your mobile device. 
If your smartphone data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.
2. Please check your location.
Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP
- Within 500m from the venue at the “KSPO DOME” in SEOUL
(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the SMTOWN App first, and get the STAMP at the site!
🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP