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NoticeSMTOWN 개인정보 처리방침 개정 공지 (2025.05.26)2025/04/25

SMTOWN 서비스를 이용하시는 회원 여러분께 '개인정보 처리방침' 개정에 대해 안내 드립니다.

 

아래 '개인정보 처리방침' 변경 사항을 확인하시고, 서비스 이용에 참고 부탁드립니다.

 

감사합니다.

 

 

1. 변경사유

 

비윤리행위 신고, 직장 내 괴롭힘/성희롱 신고 접수 및 처리결과 회신 기능의 효율성 제고

 

 

2. 변경사항 

 

- 개인정보의 처리 및 보유 기간

 

현재) 비윤리행위 신고 시 제공한 개인정보는 신고 처리 결과 회신 후 회신일로부터 최대 6개월간 보관합니다.

 

변경) 비윤리행위 신고, 직장 내 괴롭힘/성희롱 신고 시 제공한 개인정보는 신고 처리 결과 회신 후 회신일로부터 최대 1년간 보관합니다.

 

 

- 개인정보의 처리 목적

현재) 비윤리행위 신고 접수 및 처리결과 회신

 

변경) 비윤리행위 신고, 직장 내 괴롭힘/성희롱 신고 접수 및 처리결과 회신

 

 

- 처리하는 개인정보 항목

현재) 

필수: 이름, 이메일 주소

*서비스 이용 과정에서 방문기록, 입사지원 기록, 부정이용 기록, 단말기 정보(OS, 화면 사이즈, 기기고유 식별값) 등의 정보가 자동으로 생성되어 수집될 수 있습니다.

 

변경)

[실명 접수 시]

필수: 이름, 이메일 주소, 제보 내용

 

[익명 접수 시]

필수: 제보 내용

선택: 이메일 주소

*서비스 이용 과정에서 방문기록, 입사지원 기록, 부정이용 기록, 단말기 정보(OS, 화면 사이즈, 기기고유 식별값) 등의 정보가 자동으로 생성되어 수집될 수 있습니다.

 

 

3. 변경 일자

 

- 공고일: 2025년 4월 25일

- 개정 시행일: 2025년 5월 26일

 

 

4. 이의제기 및 문의

 

변경된 ‘개인정보처리방침’의 내용에 동의하지 않으실 경우 서비스 이용을 거부하실 수 있으며,

문의사항이 있으실 경우 고객센터(privacy@smtown.com)로 접수해 주시면 안내해 드리겠습니다.

209DIGITAL STAMP ANNOUNCEMENT - DJ HYO TOUR 2023 in North America [SAN FRANCISCO] (Oct 20, 2023)2023/10/19

Hello.

This is SMTOWN.

『DJ HYO TOUR 2023 in North America [SAN FRANCISCO]』 will be held at the “Temple Nightclub SF” in SAN FRANCISCO on October 20th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『DJ HYO TOUR 2023 in North America [SAN FRANCISCO]』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP

- October 20th, 2023 (FRI) 09:00 - 23:50 (EDT)

※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in (Log in) to SMTOWN APP

STEP 2. HOME > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp!

❗️Guidance

When you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your smartphone data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP

- Within 500m from the venue at the “Temple Nightclub SF” in SAN FRANCISCO

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP

208DIGITAL STAMP ANNOUNCEMENT - 2023 SUPER JUNIOR-D&E WORLD TOUR FANCON - [Delight Party] in AUCKLAND(Oct 19, 2023)2023/10/18

Hello.

This is SMTOWN.

『2023 SUPER JUNIOR-D&E WORLD TOUR FANCON - [Delight Party] in AUCKLAND』 will be held at the “THE TRUSTS ARENA” in AUCKLAND on October 19th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『2023 SUPER JUNIOR-D&E WORLD TOUR FANCON - [Delight Party] in AUCKLAND』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP

- October 19th, 2023 (THU) 09:00 - 23:50 (NZDT)

※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in (Log in) to SMTOWN APP

STEP 2. Main > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp!

✔️ Guidance

If you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your mobile data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP

- Within 500m from the venue at the “THE TRUSTS ARENA” in AUCKLAND

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the MUSIC NATION SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP

 

207DIGITAL STAMP ANNOUNCEMENT - DJ HYO TOUR 2023 in North America [TORONTO] (Oct 18, 2023)2023/10/17

Hello.

This is SMTOWN.

『DJ HYO TOUR 2023 in North America [TORONTO]』 will be held at the “The Phoenix Concert Theatre” in TORONTO on October 18th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『DJ HYO TOUR 2023 in North America [TORONTO]』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP

- October 18th, 2023 (WED) 09:00 - 23:50 (EDT)

※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in (Log in) to SMTOWN APP

STEP 2. HOME > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp!

❗️Guidance

When you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your smartphone data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP

- Within 500m from the venue at the “The Phoenix Concert Theatre” in TORONTO

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP

206DIGITAL STAMP ANNOUNCEMENT - DJ HYO TOUR 2023 in North America [MONTREAL] (Oct 16, 2023)2023/10/16

Hello.

This is SMTOWN.

『DJ HYO TOUR 2023 in North America [MONTREAL]』 will be held at the “Club Soda” in MONTREAL on October 16th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『DJ HYO TOUR 2023 in North America [MONTREAL]』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP

- October 16th, 2023 (MON) 09:00 - 23:50 (EDT)

※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in (Log in) to SMTOWN APP

STEP 2. HOME > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp!

❗️Guidance

When you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your smartphone data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP

- Within 500m from the venue at the “Club Soda” in MONTREAL

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP

205DIGITAL STAMP ANNOUNCEMENT - DJ HYO TOUR 2023 in North America [CHICAGO] (Oct 14, 2023)2023/10/13

Hello.

This is SMTOWN.

『DJ HYO TOUR 2023 in North America [CHICAGO]』 will be held at the “SOUND BAR” in CHICAGO on October 14th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『DJ HYO TOUR 2023 in North America [CHICAGO]』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP

- October 14th, 2023 (SAT) 09:00 - 23:50 (CDT)

※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in (Log in) to SMTOWN APP

STEP 2. HOME > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp!

❗️Guidance

When you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your smartphone data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP

- Within 500m from the venue at the “SOUND BAR” in CHICAGO

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP

204DIGITAL STAMP ANNOUNCEMENT – SHINee WORLD VI [PERFECT ILLUMINATION] in OSAKA (Oct 06~07, 2023)2023/10/05

Hello.

This is SMTOWN.

『SHINee WORLD VI [PERFECT ILLUMINATION] in OSAKA』 will be held at the “OSAKA JO HALL” in JAPAN on October 6th to October 7th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『SHINee WORLD VI [PERFECT ILLUMINATION] in OSAKA』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP

- October 6th, 2023 (FRI) 09:00 - 23:50 (JST)

- October 7th, 2023 (SAT) 09:00 - 23:50 (JST)

※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in (Log in) to SMTOWN APP

STEP 2. Main > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp!

✔️ Guidance

When you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your smartphone data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP

- Within 500m from the venue at the OSAKA JO HALL in JAPAN

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the MUSIC NATION SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP

203DIGITAL STAMP ANNOUNCEMENT – SHINee WORLD VI [PERFECT ILLUMINATION] in SAITAMA (Sep 30, 2023 ~ Oct 1, 2023)2023/09/27

Hello.

This is SMTOWN.

『SHINee WORLD VI [PERFECT ILLUMINATION] in SAITAMA』 will be held at the “SAITAMA SUPER ARENA” in JAPAN on September 30th to October 1st, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『SHINee WORLD VI [PERFECT ILLUMINATION] in SAITAMA』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP

- September 30th, 2023 (SAT) 09:00 - 23:50 (JST)

- October 1st, 2023 (SUN) 09:00 - 23:50 (JST)

※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in (Log in) to SMTOWN APP

STEP 2. Main > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp!

✔️ Guidance

When you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your smartphone data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP

- Within 500m from the venue at the SAITAMA SUPER ARENA in JAPAN

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the MUSIC NATION SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP

202DIGITAL STAMP ANNOUNCEMENT - 2023 SUPER JUNIOR-D&E WORLD TOUR FANCON - [Delight Party] in MANILA (Sep 30, 2023)2023/09/27

Hello.

This is SMTOWN.

『2023 SUPER JUNIOR-D&E WORLD TOUR FANCON - [Delight Party] in MANILA』 will be held at the “SMART ARANETA COLISEUM” in MANILA on September 30th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『2023 SUPER JUNIOR-D&E WORLD TOUR FANCON - [Delight Party] in MANILA』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP

- September 30th, 2023 (SAT) 09:00 - 23:50 (PHT)

※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in (Log in) to SMTOWN APP

STEP 2. Main > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp!

✔️ Guidance

If you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your mobile data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP

- Within 500m from the venue at the “SMART ARANETA COLISEUM” in MANILA

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the MUSIC NATION SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP

201DIGITAL STAMP ANNOUNCEMENT - aespa LIVE TOUR 2023 ‘SYNK : HYPER LINE’ in PARIS (Sep 30, 2023)2023/09/27

Hello.

This is SMTOWN.

『aespa LIVE TOUR 2023 ‘SYNK : HYPER LINE’ in PARIS』 will be held at the “Dome De Paris” in PARIS on September 30th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『aespa LIVE TOUR 2023 ‘SYNK : HYPER LINE’ in PARIS』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP

- September 30th, 2023 (SAT) 09:00 - 23:50 (CEST)

※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in (Log in) to SMTOWN APP

STEP 2. Main > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp!

❗️ Guidance

If you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your mobile data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP

- Within 500m from the venue at the “Dome De Paris” in PARIS.

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the MUSIC NATION SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP

200DIGITAL STAMP ANNOUNCEMENT - aespa LIVE TOUR 2023 ‘SYNK : HYPER LINE’ in LONDON (Sep 28, 2023)2023/09/27

Hello.

This is SMTOWN.

『aespa LIVE TOUR 2023 ‘SYNK : HYPER LINE’ in LONDON』 will be held at the “The O2 Arena” in LONDON on September 28th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『aespa LIVE TOUR 2023 ‘SYNK : HYPER LINE’ in LONDON』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP

- September 28th, 2023 (THU) 09:00 - 23:50 (BST)

※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in (Log in) to SMTOWN APP

STEP 2. Main > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp!

❗️ Guidance

If you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your mobile data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP

- Within 500m from the venue at the “The O2 Arena” in LONDON.

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the MUSIC NATION SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP