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NOTICE

No.SubjectDate
Notice[Notice] DIGITAL STAMP Issuance Issue Resolved2025/10/17

Hello, this is SMTOWN.

We have completed the fix for the issue with the digital stamp issuance button.

 

Please force close and restart the app to use the service normally.

We sincerely apologize once again for the inconvenience caused while using our service. 

SMTOWN will continue to make efforts to provide smooth service and a better service experience.

 

Thank you.

Notice[Notice] DIGITAL STAMP Issuance Completed – SUPER JUNIOR 20th Anniversary TOUR in MEXICO CITY2025/10/15

Hello, this is SMTOWN.

 

We have completed issuing the stamp for members who were unable to receive the ‘SUPER JUNIOR 20th Anniversary TOUR <SUPER SHOW 10> in MEXICO CITY (2025.10.12. CST)’ stamp because it was not available properly.
 

Please force close and restart the app to check the issued stamp.

 

We sincerely apologize once again for the inconvenience caused while using our service. 

SMTOWN will continue to make efforts to provide smooth service and a better service experience.

 

Thank you.

NoticeSMTOWN 개인정보 처리방침 개정 공지 (2025.05.26)2025/04/25

SMTOWN 서비스를 이용하시는 회원 여러분께 '개인정보 처리방침' 개정에 대해 안내 드립니다.

 

아래 '개인정보 처리방침' 변경 사항을 확인하시고, 서비스 이용에 참고 부탁드립니다.

 

감사합니다.

 

 

1. 변경사유

 

비윤리행위 신고, 직장 내 괴롭힘/성희롱 신고 접수 및 처리결과 회신 기능의 효율성 제고

 

 

2. 변경사항 

 

- 개인정보의 처리 및 보유 기간

 

현재) 비윤리행위 신고 시 제공한 개인정보는 신고 처리 결과 회신 후 회신일로부터 최대 6개월간 보관합니다.

 

변경) 비윤리행위 신고, 직장 내 괴롭힘/성희롱 신고 시 제공한 개인정보는 신고 처리 결과 회신 후 회신일로부터 최대 1년간 보관합니다.

 

 

- 개인정보의 처리 목적

현재) 비윤리행위 신고 접수 및 처리결과 회신

 

변경) 비윤리행위 신고, 직장 내 괴롭힘/성희롱 신고 접수 및 처리결과 회신

 

 

- 처리하는 개인정보 항목

현재) 

필수: 이름, 이메일 주소

*서비스 이용 과정에서 방문기록, 입사지원 기록, 부정이용 기록, 단말기 정보(OS, 화면 사이즈, 기기고유 식별값) 등의 정보가 자동으로 생성되어 수집될 수 있습니다.

 

변경)

[실명 접수 시]

필수: 이름, 이메일 주소, 제보 내용

 

[익명 접수 시]

필수: 제보 내용

선택: 이메일 주소

*서비스 이용 과정에서 방문기록, 입사지원 기록, 부정이용 기록, 단말기 정보(OS, 화면 사이즈, 기기고유 식별값) 등의 정보가 자동으로 생성되어 수집될 수 있습니다.

 

 

3. 변경 일자

 

- 공고일: 2025년 4월 25일

- 개정 시행일: 2025년 5월 26일

 

 

4. 이의제기 및 문의

 

변경된 ‘개인정보처리방침’의 내용에 동의하지 않으실 경우 서비스 이용을 거부하실 수 있으며,

문의사항이 있으실 경우 고객센터(privacy@smtown.com)로 접수해 주시면 안내해 드리겠습니다.

192DIGITAL STAMP ANNOUNCEMENT - 2023 KEY’s B DAY [PROJECT : PRE B DAY]2023/09/18

Hello.

This is SMTOWN.

『2023 KEY’s B DAY [PROJECT : PRE B DAY]』 will be held at the “YONSEI UNIVERSITY THE CENTENNIAL HALL” in SEOUL on September 19th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『2023 KEY’s B DAY [PROJECT : PRE B DAY]』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP

- September 19th, 2023 (TUE) 09:00 - 23:50 (KST)

※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in(Log in) to SMTOWN APP

STEP 2. HOME > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp!

✔️ Guidance

If you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your mobile data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP

- Within 500m from the venue at the YONSEI UNIVERSITY THE CENTENNIAL HALL in SEOUL.

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the MUSIC NATION SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP

191DIGITAL STAMP ANNOUNCEMENT – 2023 YURI 2nd FANMEETING TOUR [Chapter 2] in TOKYO2023/09/15

Hello.

This is SMTOWN.

『2023 YURI 2nd FANMEETING TOUR [Chapter 2] in TOKYO』 will be held at the “Zepp Haneda(TOKYO)” in JAPAN on September 17th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『2023 YURI 2nd FANMEETING TOUR [Chapter 2] in TOKYO』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP

- September 17th, 2023 (SUN) 09:00 - 23:50 (JST)

※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in (Log in) to SMTOWN APP

STEP 2. Main > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp!

✔️ Guidance

When you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your smartphone data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP

- Within 500m from the venue at the Zepp Haneda(TOKYO) in JAPAN

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the MUSIC NATION SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP

190DIGITAL STAMP ANNOUNCEMENT – CHEN JAPAN TOUR 2023 - Polaris – in KITAKYUSHU2023/09/15

Hello.

This is SMTOWN.

『CHEN JAPAN TOUR 2023 - Polaris – in KITAKYUSHU』 will be held at the “Kitakyushu Soleil Hall” in JAPAN on September 16th to September 17th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『CHEN JAPAN TOUR 2023 - Polaris – in KITAKYUSHU』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP

- September 16th, 2023 (SAT) 09:00 - 23:50 (JST)

- September 17th, 2023 (SUN) 09:00 - 23:50 (JST)

※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in (Log in) to SMTOWN APP

STEP 2. Main > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp!

✔️ Guidance

When you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your smartphone data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP

- Within 500m from the venue at the Kitakyushu Soleil Hall in JAPAN

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the MUSIC NATION SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP

189DIGITAL STAMP ANNOUNCEMENT - NCT STADIUM LIVE ‘NCT NATION : To The World-in JAPAN’ in TOKYO2023/09/15

Hello.

This is SMTOWN.

『NCT STADIUM LIVE ‘NCT NATION : To The World-in JAPAN』 will be held at the “AJINOMOTOSTADIUM(味の素スタジアム長居)” in JAPAN on September 16th to September 17th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『NCT STADIUM LIVE ‘NCT NATION : To The World-in JAPAN』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP

- September 16th, 2023 (SAT) 09:00 - 23:50 (JST)

- September 17th, 2023 (SUN) 09:00 - 23:50 (JST)

※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in (Log in) to SMTOWN APP

STEP 2. HOME > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp!

❗️Guidance

When you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your smartphone data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP

- Within 500m from the venue at the AJINOMOTOSTADIUM(味の素スタジアム長居) in JAPAN

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP

188DIGITAL STAMP ANNOUNCEMENT - aespa LIVE TOUR 2023 ‘SYNK : HYPER LINE’ in SANTIAGO2023/09/13

Hello.

This is SMTOWN.

『aespa LIVE TOUR 2023 ‘SYNK : HYPER LINE’ in SANTIAGO』 will be held at the “Teatro Caupolican” in SANTIAGO on September 14th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『aespa LIVE TOUR 2023 ‘SYNK : HYPER LINE’ in SANTIAGO』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP

- September 14th, 2023 (THU) 09:00 - 23:50 (CLDT)

※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in (Log in) to SMTOWN APP

STEP 2. Main > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp!

❗️ Guidance

If you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your mobile data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP

- Within 500m from the venue at the Teatro Caupolican in SANTIAGO.

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the MUSIC NATION SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP

187DIGITAL STAMP ANNOUNCEMENT - aespa LIVE TOUR 2023 ‘SYNK : HYPER LINE’ in SAO PAULO2023/09/08

Hello.

This is SMTOWN.

『aespa LIVE TOUR 2023 ‘SYNK : HYPER LINE’ in SAO PAULO』 will be held at the “Espaco Unimed” in SAO PAULO on September 11th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『aespa LIVE TOUR 2023 ‘SYNK : HYPER LINE’ in SAO PAULO』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP

- September 11th, 2023 (MON) 09:00 - 23:50 (BRT)

※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in (Log in) to SMTOWN APP

STEP 2. Main > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp!

✔️ Guidance

If you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your mobile data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP

- Within 500m from the venue at the Espaco Unimed in SAO PAULO.

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the MUSIC NATION SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP

186DIGITAL STAMP ANNOUNCEMENT – NCT STADIUM LIVE ‘NCT NATION : To The World-in JAPAN’ in OSAKA2023/09/08

Hello. This is SMTOWN. 

『NCT STADIUM LIVE ‘NCT NATION : To The World-in JAPAN』 will be held at the “YANMAR STADIUM NAGAI (ヤンマースタジアム長居)” in JAPAN on September 9th to September 10th, 2023. 

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.  

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『NCT STADIUM LIVE ‘NCT NATION : To The World-in JAPAN』. 

Thank you. 

🕰️ Time & Date information to get the DIGITAL STAMP

- September 9th, 2023 (SAT) 09:00 - 23:50 (JST)

- September 10th, 2023 (SUN) 09:00 - 23:50 (JST) 

※ Schedules above are subject to change due to various circumstances. 

 

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in (Log in) to SMTOWN APP  

STEP 2. HOME > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp! 

❗️Guidance

When you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your smartphone data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued. 

2. Please check your location. 

Check your location information access in your smartphone, and then check your location within 500m from the venue. 

📍Where to get the DIGITAL STAMP

- Within 500m from the venue at the YANMAR STADIUM NAGAI (ヤンマースタジアム長居) in JAPAN 

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP) 

Update the SMTOWN App first, and get the STAMP at the site! 

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP  

185DIGITAL STAMP 발급 안내 – 2023 SUPER JUNIOR-D&E WORLD TOUR FANCON - [Delight Party] in Kuala Lumpur2023/09/08

Hello. This is SMTOWN. 

『2023 SUPER JUNIOR-D&E WORLD TOUR FANCON - [Delight Party] in Kuala Lumpur』 will be held at the “MAGASTAR ARENA” in KUALA LUMPUR on September 9th, 2023. 

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP. 

Please refer to the following details if you are attending the 『2023 SUPER JUNIOR-D&E WORLD TOUR FANCON - [Delight Party] in Kuala Lumpur』. 

Thank you.

 🕰️ Time & Date information to get the DIGITAL STAMP

- September 9th, 2023 (SAT) 09:00 - 23:50 (MYT)

※ Schedules above are subject to change due to various circumstances. 

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in (Log in) to SMTOWN APP

STEP 2. HOME > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

 (Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp! 

❗️Guidance

If you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your mobile data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue. 

📍Where to get the DIGITAL STAMP

- Within 500m from the venue at the MAGASTAR ARENA in KUALA LUMPUR.

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP) 

Update the SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP

184DIGITAL STAMP ANNOUNCEMENT – aespa LIVE TOUR 2023 ‘SYNK : HYPER LINE’ in MEXICO CITY2023/09/07

Hello.

This is SMTOWN.

『aespa LIVE TOUR 2023 ‘SYNK : HYPER LINE’ in MEXICO CITY』 will be held at the “Palacio de los Deportes” in MEXICO CITY on September 8th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『aespa LIVE TOUR 2023 ‘SYNK : HYPER LINE’ in MEXICO CITY』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP

- September 8th, 2023 (FRI) 09:00 - 23:50 (CST)

※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in (Log in) to SMTOWN APP

STEP 2. HOME > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp!

❗️ Guidance

If you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your mobile data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP

- Within 500m from the venue at the Palacio de los Deportes in MEXICO CITY

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP

183DIGITAL STAMP ANNOUNCEMENT – CHEN JAPAN TOUR 2023 - Polaris – in OKAYAMA2023/09/07

Hello.

This is SMTOWN.

『CHEN JAPAN TOUR 2023 - Polaris – in OKAYAMA』 will be held at the “Kurashiki City Auditorium” in JAPAN on September 8th, 2023.

The Stamp issuing process has changed from META-PASSPORT APP to SMTOWN APP GPS Verification.

You can get the DIGITAL STAMP with the location verification system in the NEW SMTOWN APP.

Please refer to the following details if you are attending the 『CHEN JAPAN TOUR 2023 - Polaris – in OKAYAMA』.

Thank you.

🕰️ Time & Date information to get the DIGITAL STAMP

- September 8th, 2023 (FRI) 09:00 - 23:50 (JST)

※ Schedules above are subject to change due to various circumstances.

🖼️ How to get the DIGITAL STAMP in the NEW SMTOWN APP

STEP 1. Update and sign in (Log in) to SMTOWN APP

STEP 2. Main > Hit ‘PASSPORT’ button

STEP 3. Hit ‘STAMP’ icon at the right bottom in the ‘PASSPORT’ screen.

(Allow access at ‘Settings’ > SMTOWN > Location > ‘Always ALLOW LOCATION ACCESS’)

STEP 4. Click the ‘Location verification’ button and get the Stamp!

✔️ Guidance

When you receive an error when getting a ‘STAMP’, please check the detail as below.

1. Please check the network status in your mobile device.

If your smartphone data or Wi-Fi network is unstable, then the ‘STAMP’ might not be issued.

2. Please check your location.

Check your location information access in your smartphone, and then check your location within 500m from the venue.

📍 Where to get the DIGITAL STAMP

- Within 500m from the venue at the Kurashiki City Auditorium in JAPAN

(Please try the Location Verification near the concert hall as possible to avoid any interruptions in collecting STAMP)

Update the MUSIC NATION SMTOWN App first, and get the STAMP at the site!

🔗 DOWNLOAD: https://bit.ly/NEWSMTOWNAPP